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Shipping & Return Policy

Shipping information

Dear Visitor,


We are often asked if there is a local Jewelry store
in your country that carries are designs.  The answer is
our designs are only sold on our website and not in any
local store.

The good news is we ship to your country daily and safely
so you can enjoy having our items in your hand within
a short time!

All items are shipped with a TRACKING NUMBER
and to this date all packages have arrived!  So we know
that you will be recieving yours as well!



We ship our items DAILY to 3 main destinations:

1.  To all European Countries including:
France, Germany, Netherlands, Belgium,
Austria, Norway, Denmark, Italy, Poland,
Hungary and more…!

2.  To the US and Canada

3.  To Australia and New Zealand


If you are not in one of these countries, please
send us a message and we can make an exception.



We use 3 shipping methods to deliver the products from Israel to you worldwide. Please rest assured that all items are shipped with a Tracking Number which you will be notified with once your order is shipped.



We send your items with either:

-- Registered Mail,
-- Echo-Express Mail (to most countries in Europe and to the US
This is a discounted express service which is really good.)
-- EMS Express Mail for Express delivery.

Registered Mail - can take 10 - 15 business days to arrive

Echo-Express Mail can take 7-12 days

EMS Express Delivery - Express shipping can take from 4 to 8 business days to arrive




Please note:

►Delivery times listed above are the maximum but usually take less. If all products are in stock, the packages will be sent out within 24-48 hour.

►Jewelry - Since ALL jewelry are handmade please consider 7- 10 days handling. Rings - up to 12 days handling.
 



Shipping Costs

Shipping cost is either FREE or a flat rate of $9.95 for Registered Mail or Echo–Express Mail. 

For EMX Express mail (FASTER Service) the charge is $35.00. 


 


Customs Fees

The customer is responsible to pay any and all fees, charges, or duties applied by customs.

We are not responsible for any customs fees, charges or amounts imposed by regulations of the destination country.

When ordering from us, you are responsible for assuring that the product that you ordered can be lawfully imported to the destination country.  You are the importer and must comply with all laws and regulations of the destination country.

Customs policies vary from country to country.  Customs clearance procedures can also cause delays beyond delivery estimates.
 


Return policy

Your satisfaction is very important to us!

With some exceptions (see below), if you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.

Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

 


The following items are NOT returnable:

•  ALL personalized items such as engraved silver and "Name" necklaces and bracelets are NOT returnable.

•  Items damaged by post-shipment we bear no responsibility to replace or refund the item.

 

Remember!
we ship to your country daily and safely
so you can enjoy having our items in your hand within
a short time!


All items are shipped with a TRACKING NUMBER
and to this date all packages have arrived!  So we know
that you will be recieving yours as well!


Choose your item and place your order Safely!

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